Singapore Pools was established on 23 May 1968 as a wholly owned subsidiary of the Tote Board (a statutory board under Ministry of Finance), to combat illegal gambling activities by offering people a safe place for betting and redirecting proceeds back into charity. Its purpose is to combat illegal gambling activity through providing people with trusted environments in which to bet, providing information regarding betting results and channelling proceeds back into charity programs.
Over the years, its product list has expanded to meet the needs of Singaporeans and to serve as an alternative to illegal gambling avenues. First introduced in 1968 as Toto – a six-out-of-49 state lottery game – Toto remains its flagship product and remains extremely popular today; other popular products include Singapore Sweep from 1969 and 4D from 1986. Sports betting was introduced by this company in 1999 and since then football, motorsport and horse racing betting are all included among its offerings.
The company’s website is user-friendly, offering everything quickly and simply. Customers have several depositing/withdrawal methods available to them such as bank link, eNETS or cash at Singapore Pools branches for depositing/withdrawing funds – transaction fees apply when depositing or withdrawing, while cashing out is free of charge. Furthermore, there are FAQs provided to answer customer queries quickly.
The company made an intentional effort during the COVID-19 pandemic to safeguard its digital infrastructure by strengthening processes, training staff in cybersecurity issues and opening additional capacity so it could continue serving customers even during times of crisis. This has allowed it to keep providing customers with services.
As part of their commitment to community outreach, Singapore Pools Academy has extended its learning resources to assist social service organisations and charities in building human capital through purposeful training initiatives. They have also teamed up with National Crime Prevention Council to integrate responsible gaming messaging into anti-illegal gambling programmes and forums; making it the only lottery company holding WLA’s highest Responsible Gaming Framework Level 4 certification and vowing to keep doing their part for society.
Singapore Pools not only provides an extensive array of services, but they also offer various promotions and rewards to their customers – like their mobile app allowing players to check winning numbers and results instantly on-the-go! This service is particularly helpful for those who do not wish to wait until they can access either a computer or the nearest Singapore Pools branch in order to check their results. Furthermore, its customer service team can be reached both via telephone and email. Thawte provides online security, offering multi-factor authentication to safeguard customer data against hacking attacks and create a multi-layered authentication process for user transactions. In addition, they have established a fraud detection unit in order to review any potentially suspicious transactions that arise online. As part of its security efforts, this company offers players a hotline to report any fraudulent activities. Their website is protected with 256-bit SSL encryption while VeriSign payment gateway ensures their players’ financial data stays safe and protected.